Yes, you are reading that title correctly. After about ten weeks of no reading and reviewing, I have finally finished and reviewed a new book. It's The Visible Ops Handbook, and I gave it four stars. Amazon.com just posted my review:
"I read The Visible Ops Handbook because a friend told me his company was considering integrating the booklet's ideas into their product line. I had not heard much about the Information Technology Infrastructure Library (ITIL), but I was familiar with the problems caused by poor administration. I perform network incident response (IR), so I am often asked to solve problems in three days that clients have been confronting for three months or years. After reading Visible Ops, I will recommend it to every IR client who asks me to remediate intrusions."