A long-time blog reader pointed me towards this Computerworld article Making enemies, but needing allies. I must absolutely emphasize that this story is not me, nor does it reflect issues I have. However, my blog reader asked me specifically to ask if any of you share this problem, and if yes, how do you handle it?
Our fledgling security organization is starting to run into some significant relationship challenges. As we're beginning to build our information security program from scratch, we're causing some friction.
In my company, information security is part of the IT department, but like several other IT disciplines, it reports directly to the CIO. As a result, the infosec and IT support teams are peers, a relationship as uneasy as that of siblings. Over the past couple of weeks, tensions between our teams have been rising sharply...
As we try to bring security to an acceptable level, we are introducing new policies and standards that are being met with hostility by the IT support teams. They will have to perform some of the remediation we have identified, such as patching and updating devices, cleaning up firewall rules and implementing redundant systems. So, basically we are telling them what to do -- which they interpret as telling them how to do their jobs. And they don't like that.
Does this situation resonate with any of you, and if yes, how did you deal with it?