Saturday, January 18, 2003

Response from Amazon.com

Amazon.com responded to my email with the following:


Dear Richard,


Thank you for writing to Amazon.com.


At this time we have encountered some technical issues with customer reviews on the Amazon.com website. These issues have impacted the majority of our customers who submit reviews to the website and have resulted in the inability of customers to properly view their reviews in their About You Areas, the disappearance of previously posted reviews, and the delay in the posting of their most recent review submissions.


Our technical support staff is aware of each of these problems and are researching the cause of each of the issues. Please be aware that they have implemented changes to our database to resolve these issues. These changes will be affecting the website over the course of the next few business days. We appreciate your patience during
this time period.


Thank you for your interest in Amazon.com.

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